![]() ![]() We were NOT waiting in line another half hour to get this corrected after the lengthy wait to check in. She also omitted to give the children their wolf ears until we asked if they are not doing this any more. We spent 20 minutes with the check in clerk while about 8 other families checked in next to us, then she omitted to scan all but 1 wrist band to allow us entry into our room. We received a king room with a pull out sofa that should have been recycled years ago. We booked a double bed room as we had 3 adults and 2 children in one of the rooms. We just stayed here with our children and grandchildren for a cold weather getaway. But aside from that demographic it should be good for everyone. The only type of family I wouldn't recommend it for would be like a single parent with two young children because you can't go on slides with 2 babies at once you need to tag team with another adult watching your other kid(s). We found the rides safe, fun, something for all of us, and everyone had a good time. You can order food with them as well without needing your wallet. For the water park They give you bracelets with keys to scan on them for your hotel room. I would say customer service here was top notch. ![]() I called the lodge a few days before my trip to ask to room nearby a friend and they did give us the room right next to hers. Staff was ample, friendly, helpful, and respectful. It was hoppin, but it wasn't too crowded. Water park: in winter time, the outdoor areas are closed, making it just the right size for our family to stay occupied and happy for 2 days without stressing me out about losing kids anywhere. ![]() A couple families were talking about this. My baby could have fit under there and fallen into the lobby or gotten stuck. Safety hazard: the log railing upstairs near elevators was totally not up to safety code I don't know how they're getting away with that. Shower was like a pool shower, harsh pressure and narrow cone. However, sheets were polyester and polyester blend and awfully uncomfortable so We couldn't sleep. Room: clean and ample space for our family. 2 adults 4 kids ages 1-8 Easy to find from expressway. The only type of family I wouldn't recommend it for. ![]() I would say customer service here was top notch.įor the water park They give you bracelets with keys to scan on them for your hotel room. ![]()
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